Customer Care

Ingredients:

Please review the description of each product for the ingredients that each product contains. 


Shipping Speed:

All orders are handmade and require a 12-15 business day processing and shipping time frame. If you'd like to skip the line and receive your order faster, please choose Next Day Shipping at checkout.

We may process your order in parts. Please allow up to 4 shipments for larger orders. You will receive a tracking number for each shipment.

You do not need to email us, call us, or send messages to our CEO or staff regarding your order. We run a very high-volume operation and we will have to raise all prices for you if we have to hire more people to answer questions all day that are already answered here.

Order Processing:

Due to the nature of our products and production schedule, all sales are final and cannot be edited, altered nor cancelled once payment is processed. We are unable to accept returns so please grab a sample kit if you are unsure of your preferred scents.

Customer Care:

Honestly, unless you require an address change, there is no need to contact our Customer Care Team. We pride ourselves on providing fully automated systems to reduce error. If you entered your information correctly at checkout, you will receive an email or text with all shipping and tracking information. 

Please check your spam messages if you think you may be overlooking an email from us. 

If you've checked your spam and didn't receive an email message, it is because you entered your information incorrectly.

Before you contact us, please check your bank statement. If payment was processed, we received your order and your order will ship accordingly. If payment was not processed, we have not received your order and you will need to checkout again. 

Thank you for allowing us to offer excellent customer service by ensuring you do your part as the best customer! 

With love,
LAID BEAUTY BAR TEAM

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